Privacy Policy

1. Who We Are

ErsSoft Limited is a company registered in England and Wales under company number 13391504.

We provide software development, ERP, business technology and online software services, including business content management and social media management applications.

2. Information We May Collect

Depending on how you use our services, we may collect or process information such as:

• your name and business contact information;
• your email address;
• business and account membership information;
• authentication and session information;
• information required to connect supported third-party services;
• technical information such as browser, device and service usage data;
• content and settings that you choose to manage through our applications.

3. Social Media Account Connections

Some ErsSoft applications allow authorised users to connect supported third-party social media accounts.

When you choose to connect a social media account, you are redirected to the relevant third-party platform to sign in and authorise the permissions required for the selected integration.

ErsSoft Limited does not ask you to provide your social media password directly to us.

4. TikTok Login Kit

ERSSOFT Content Social may use TikTok Login Kit to allow an authorised business user to securely connect their TikTok account to their business workspace.

Where authorised by the user, we may receive basic TikTok account information made available through the approved TikTok permissions, such as a TikTok account identifier and basic profile information.

We use this information only to identify the TikTok account that the authorised user has chosen to connect to the ERSSOFT Content Social service and to provide the requested TikTok integration.

Users can revoke access through their Meta account or business settings and, where supported, disconnect accounts in ERSSOFT Content Social. To request access to or deletion of personal information held by ErsSoft Limited, including information associated with a disconnected integration, contact info@erssoft.co.uk. Requests are handled in accordance with applicable law and any necessary legal or security retention requirements.

Information obtained through Facebook, Instagram and WhatsApp integrations is used for the authorised features described in this policy, subject to the relevant Meta Platform Terms and permissions. We do not ask users to share their Facebook, Instagram or WhatsApp passwords with us.

5. Meta Platform Data, Permissions and User Control

This information is used to support authorised business messaging and account management functions, display relevant message and delivery information, and carry out messaging actions requested by the authorised business user. We do not sell WhatsApp contacts or message content or use this information for unrelated advertising.

Where WhatsApp Business integration is enabled, authorised business users may connect their WhatsApp Business account through Meta's approved authorisation process. Depending on the permissions and functionality available, we may process WhatsApp Business account identifiers, connected business phone number details, message content, recipient contact information and message delivery or status information necessary for the requested service.

6. WhatsApp Business Integration

Content publishing and account actions are carried out only through the relevant permissions and authorised user actions. Available features may vary by account type and Meta permissions.

Depending on the features enabled and permissions approved, we may process Page and account identifiers, basic profile and business information, connected account details, user-selected posts, images and videos, publishing status, comments, messages and available engagement or insights data. We use this information to display connected accounts, prepare and publish content requested by the authorised user, and provide supported account management, interaction and reporting features.

ERSSOFT Content Social allows authorised business users to connect Facebook Pages and Instagram professional accounts using Meta's account authorisation process. The user selects the accounts to connect and grants the relevant permissions.

7. Facebook and Instagram Integrations

8. Access Tokens and Authorisation Data

Third-party platforms may provide access tokens, refresh tokens or similar authorisation credentials after a user grants permission.

These credentials are used only to provide the authorised integration, such as maintaining the account connection or performing actions that the authorised user requests through the ErsSoft service.

We do not display access tokens or other private authentication credentials to users through the public application interface.

9. How We Use Information

We may use personal information to:

• provide and operate our websites and applications;
• authenticate users and maintain secure sessions;
• manage business accounts, locations and authorised users;
• connect and operate approved third-party integrations;
• respond to user requests and support enquiries;
• maintain security and prevent misuse;
• improve and maintain our services;
• comply with legal and regulatory obligations.

10. Legal Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include processing necessary to provide a requested service, our legitimate interests in operating and securing our services, compliance with legal obligations, or consent where consent is required.

11. Data Storage and Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Information used by ErsSoft applications may be stored using trusted technology and hosting providers that support the operation of our services.

Access to business information and connected-account information is restricted to authorised users and application services according to their permitted access.

12. Sharing of Information

We do not sell personal information.

We may share information with service providers where this is necessary to operate our services, including hosting, database, infrastructure and authentication providers.

Information may also be exchanged with a third-party social media platform when required to provide an integration that the user has requested and authorised.

13. Third-Party Platforms

Third-party platforms process information according to their own privacy policies and terms.

ErsSoft Limited does not control the privacy practices of third-party platforms. Users should review the relevant platform's privacy policy before authorising an account connection.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the relevant service, to meet security requirements, or to comply with legal obligations.

Connected-account information may be deleted or disabled when an account connection is removed, subject to any information that must be retained for legitimate legal, security or record-keeping reasons.

15. Disconnecting Social Media Accounts

Users may revoke or remove permissions through the relevant third-party platform where that functionality is provided.

Where supported by the ErsSoft application, authorised users may also disconnect a linked social media account from their business workspace.

Revoking access may prevent ErsSoft services from continuing to use the relevant third-party integration.

16. Your Data Protection Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction or objection to certain processing.

You may contact us using the details below if you wish to exercise a data protection right.

17. International Data Processing

Some technology or third-party service providers may process information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information.

18. Cookies and Analytics

Our websites may use cookies and similar technologies for website functions, security and analytics.

More information about the cookies we use, including Google Analytics and your cookie choices, is available in our Cookie Policy.

19. Children's Privacy

ErsSoft business services are not designed for use by children. We do not knowingly provide business management accounts to children.

20. Data Deletion Instructions — ERSSOFT Content Social

If you use ERSSOFT Content Social and want to request deletion of personal information held by ErsSoft Limited, please email info@erssoft.co.uk with the subject "ERSSOFT Content Social - Data Deletion Request".

In your request, include the email address associated with your ERSSOFT Content Social account, the relevant platform (Facebook, Instagram, WhatsApp, TikTok, LinkedIn or another connected service), and the business or account name where applicable. Explain which information you would like deleted. Do not send passwords, access tokens or other sensitive login credentials.

You can also revoke ERSSOFT Content Social permissions through the relevant platform's account or app settings. Where supported, you may disconnect the account within ERSSOFT Content Social. Revoking access or disconnecting an account does not necessarily remove information already held by ErsSoft Limited, so please contact us if you also want that information deleted.

We may need to verify your identity or authority to make the request. We will review and respond to requests in accordance with applicable data protection law and delete or anonymise information where required. Certain records may be retained where legally required or justified for security, legal or record-keeping purposes.

This process concerns information held by ErsSoft Limited. To delete information held independently by a social media platform, use that platform's own privacy settings and deletion procedures.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or third-party integrations.

The current version will be published on this page together with its last updated date.

22. Contact Us

If you have questions about this Privacy Policy or how ErsSoft Limited handles personal information, please contact:

ErsSoft Limited
International House, 12 Constance Street
London, United Kingdom, E16 2DQ
Email: info@erssoft.co.uk
Phone: +44 7518 630370

You also have the right to raise concerns with the UK Information Commissioner's Office where applicable.